To secure your appointment, a £30 booking fee is taken at the time of booking.
If you’re booking a free consultation, the consultation itself is still completely free. The £30 simply holds your slot. If you go ahead with treatment, it comes off your total. If I can’t safely carry out the treatment you’re after, or you decide it isn’t for you, I’ll refund it in full.
Rescheduling
Just let me know at least 48 hours before your appointment and I’ll gladly move your booking to a new date, with your £30 carried over.
Cancellations
Cancel with at least 48 hours’ notice and I’ll refund your £30 in full.
Missed appointments
If an appointment is missed, or cancelled with less than 48 hours’ notice, I’m not able to refund the £30. A missed appointment is a slot I can’t offer to anyone else, and at short notice there’s rarely time to fill it.
Running late
Please let me know as soon as you can. I’ll always do my best to still see you, but if there isn’t enough time left to do things properly we may need to rebook.
Thank you for supporting my small business and for your understanding. I look forward to welcoming you soon.
